Tag Archives: employeespotlight

Employee Spotlight – Tracy M. Norris, LCSW

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Meet Tracy M. Norris, LCSW.  Tracy is a dedicated social worker, doctoral student and Clinical Manager at the Flushing Hospital Medical Center’s (FHMC) Mental Health Clinic.

As Clinical Manager, Tracy’s daily responsibilities are many.  Whether overseeing patient care, staffing, medication trouble shooting, communicating with administrators or providing direct consults for patients Tracy’s days are eventful.

Tracy considers every day to be her best day.  No matter the challenge or accomplishment she is focused on the patient by always striving to improve patient care and overall satisfaction.

“When you know that your patients are healthy, happy and safe, you have a sense of pride and personal fulfillment” is how Tracy describes what pleases her most about the work she does.

Tracy does not keep her dedication to mental health tethered to inside the hospital.  She maintains a rigorous community outreach schedule bringing her knowledge to the surrounding community and schools in Flushing.

She hosts community workshops on various topics including, but not limited to:

  • Internet Safety
  • Satellite Babies
  • Mental Health 101
  • Anger and Rage Management in Adolescents
  • Parenting a pre-teen
  • Cyber-Bullying

“Outreach is a way of putting a human face on a mental health issue that may be culturally stigmatized causing people to not want to reach out for help.” “I feel that if I can influence a child or help a parent to connect with their child, I have made a difference,“ stated Tracy.

To Tracy M. Norris, life is about meaning. Her work and her patients as well as being part of the social work team at Flushing Hospital Medical Center are her greatest motivation. She states, “They are a good reason to jump out of bed every day!”

All content of this newsletter is intended for general information purposes only and is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. Please consult a medical professional before adopting any of the suggestions on this page. You must never disregard professional medical advice or delay seeking medical treatment based upon any content of this newsletter. PROMPTLY CONSULT YOUR PHYSICIAN OR CALL 911 IF YOU BELIEVE YOU HAVE A MEDICAL EMERGENCY.

Employee Spotlight – Lois Pettis, LPN, Office Manager Wound Care Center

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This month’s Flushing Hospital Medical Center’s (FHMC) Employee Spotlight shines on Lois Pettis, LPN and Office Manager of the Wound Care Program.

Lois has one daughter, Maya Pettis .  Being widowed at a young age and having to raise  Maya on her own, Lois had to really focus on becoming the sole provider, caretaker and role model for her daughter.  She achieved those goals through her deep faith, positive attitude and strong work ethic.  Lois believes in leading by example and lead she does! That is why she is quick to beam with pride about the fact that Maya will soon be a graduate of Fordham University.

Originally from North Carolina, Lois and Maya have made their home in Rosedale, Queens where they are deeply involved with their church.  In fact, Lois is part of the Nurses Board at the church.

Lois Pettis feels that when you are in the medical profession, your calling is not only to be used when you are at your workplace. “I try to make everyone feel important.   That is very important to me- everyone deserves to be made to feel special,” stated Lois.  The “personal touch” is what she strives for her patients to feel, in addition to getting excellent health care.

Lois Pettis is a beloved member of the Wound Care Team.  A “normal” day for Lois Pettis is never completely normal.  Most of her day is spent scheduling patients, meeting with patients, speaking with insurance providers, family members and working on staffing issues.

“Lois is best known for her welcoming smile and gentle nature with our staff and patients.  She is an asset to our department and a large part of why our wound care center is so successful” said Fran Pugliese, Director of the Wound Care Center.

When asked what motivates her to do her job so well, Lois answers with a wide smile, “The patients! You have to understand that our patients sometimes come in for treatment multiple times a week.  You get to know them, their story and their family members.  They become family to us.”

Lois Pettis is a success in both her personal and professional life.  She is registered LPN, registrar, billing and coding expert, and will soon start a Master’s program in Hospital Administration.

 

All content of this newsletter is intended for general information purposes only and is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. Please consult a medical professional before adopting any of the suggestions on this page. You must never disregard professional medical advice or delay seeking medical treatment based upon any content of this newsletter. PROMPTLY CONSULT YOUR PHYSICIAN OR CALL 911 IF YOU BELIEVE YOU HAVE A MEDICAL EMERGENCY.