Did you know that Flushing Hospital Medical Center provides all of our non-English speaking patients and their families the latest technology in multi-lingual communication?

Realizing the diverse areas that Flushing Hospital serves, we have taken the initiative to use an easy and effective way of interacting with patients. By partnering with CyraCom International to bring DiaLingual service to the hospitals, Flushing Hospital employees have the ability to access qualified interpreters with a strong knowledge of medical terminology twenty four hours a day, seven days a week. Interpreters are available in over 150 languages and can be reached instantly from a stationary touch-tone or wireless telephone.

One key feature of this service is the ease in which the translation takes place, thanks to the dual-handset CyraPhone module that is provided. This specially designed telephone enables both caregiver and receiver to speak face to face as the translation takes place.

The ability to provide the service in this manner eliminates the awkwardness and confusion that can take place when a telephone receiver is passed back and forth or when both parties are forced to huddle around a speakerphone. The addition of this service will also help ease the burden of relying on hospital employees and volunteers to act as translators.

Currently, CyroPhone translation modules can be found in in the Emergency Department, most nursing units, and many other areas of patient care.